Return Material Authorization (RMA)

Invendia's RMA solution turns what is often a sore point into a point of differentiation.

Business benefits

• Increased customer service
• Strengthen customer relations
• Reduce service times
• Reduce costly down times
• Decrease the cost of returning goods
• Decrease the return of un-damaged, non-warranty goods
• Increase the effectiveness of warranties
• Decrease paperwork for RMAs

Challenges

When a customer wants to return a product to the supplier (either for repair or replacement), they want to ensure it happens quickly and efficiently. What they need is a simple process that they can initiate and subsequently view the status of the RMA. Suppliers need to understand the reasons and validity of the return, and then manage the return either to their site, to a 3rd party, or to a repair facility as efficiently as possible.

The solution

Invendia's RMA solution supports the processes necessary to authorize and manage the return of goods from your customers to your company. This solution enables you to provide a single face to the customer for both warranty and non-warranty products, often a sore spot for customers.

Features

• Integrated process for apply for an RMA (by customer)
• Integrated approvals processes
• Visibility into products at customer/ supplier sites
• Visibility into quarantined products
• Visibility into products by quality assurance department
• Outbound returns to suppliers